PicnicHealth Virtual Clinic

Edited 2 months ago

PicnicHealth Virtual Clinic is PicnicHealth's healthcare provider organization. It employs clinical experts — including nurse practitioners and physicians — who work alongside you to support your health journey.

Our clinic does not replace your current doctors, but is meant to assist you in the period of time between your planned visits. Our clinical team supplements your existing care by reviewing your full medical history and providing personalized support.

Enrollment in PicnicHealth Virtual Clinic is optional. You sign up when you join PicnicHealth, but you can contact us to opt out at any time.

Learn more at: PicnicHealth

Your United Care Plan

After enrolling in PicnicHealth Virtual Clinic, our clinical team reviews your medical history and prepares a personalized Unified Care Plan. This plan may include:

• A summary of your current health status
• Recommendations to address potential gaps in your care
• Preventive health reminders and follow-up suggestions
• Resources to help you navigate your health journey

You will receive a notification (email or push notification on the app) when your care plan is ready or has been updated.

To view your care plan:

1. Navigate to the "Care Plan" section from your dashboard or homescreen.
2. Click the plan to read it in full.

Connected Care Visits (Virtual Appointments)

Connected Care Visits are optional live virtual appointments with a PicnicHealth Virtual Clinic clinician, available for an add-on fee.

What to expect:

• Visits are conducted virtually through Zoom (get started with Zoom here).
• Visits are typically led by a nurse practitioner with physician oversight.
• You can discuss your care plan, ask health questions, or address gaps in your care.

How to book a Connected Care Visit:

1. Navigate to the "Care" or "Virtual Clinic" section.
2. Follow the prompts to select an available appointment time.
3. You will receive a confirmation and reminder ahead of your visit.

If you have questions about booking, contact our clinical team at hello@picniccare.com

Messaging Your Clinical Team

As a PicnicHealth Virtual Clinic member, you can send secure messages to your clinical team directly through your account.

To send a message:

1. Navigate to the Care Plan page on your Care dashboard.
2. Click "Message Virtual Care Team" to initiate a message to the clinical team.
3. Type your message and click "Send."

Secure messaging is for non-urgent questions only. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.

Insurance and Billing for Connected Care Visits

Most PicnicHealth Virtual Clinic services — including your Unified Care Plan and asynchronous clinical support — are included at no additional cost with your PicnicHealth membership.

Connected Care Visits (live appointments) may involve an additional fee of $149, which can be billed to your insurance.

About insurance coverage:

• PicnicHealth Virtual Clinic can bill your insurance for Connected Care Visits.
• PicnicHealth Virtual Clinic is currently not in-network with most insurance providers, which means you may be responsible for out-of-network costs after your visit.
• If available, you will see an estimate of your expected costs before scheduling.
• After your visit, PicnicHealth Virtual Clinic will submit a claim to your insurance on your behalf.

Opting In or Out of PicnicHealth Virtual Clinic

PicnicHealth Virtual Clinic enrollment is completely optional. When you sign up for PicnicHealth, you will join PicnicHealth Virtual Clinic. If you’d like to opt-out, you can at any time by following the steps below:

If you change your mind at any time:

• To opt out: Contact our support team at help@picnichealth.com or visit your account Settings to manage your PicnicHealth Virtual Clinic preferences.

Opting out of PicnicHealth Virtual Clinic does not affect your PicnicHealth account, your medical records, or any research study participation.