How do PicnicHealth’s AI features work?

Important: AI tools are not a substitute for professional medical advice, diagnosis or treatment.

The Picnic AI assistant provides tools to help you make sense of your medical records. These include AI-powered search, smart highlights, pinboards and blurbs to describe different tests, procedures or medications.

Considerations when using AI features

We hope that Picnic can provide you with additional clarity when viewing your medical data. However, it is important to keep in mind the following:

• AI-generated content is for informational purposes only: AI features are intended for informational purposes only. Outputs may not reflect the most current medical research or guidelines. You should always consult with a healthcare provider before making any decisions based on this information.

• AI is not always accurate: due to the complexities and limitations of current AI technologies, the accuracy and reliability of AI-generated content can vary. You should use your judgment when reading AI-generated content and should continue to do your own research. If you come across something that you feel is inaccurate, please reach out to us at help@picnichealth.com. Your feedback is valuable in allowing us to continue to improve these features.

• AI is not a substitute for a doctor: AI-generated content should not be used as a substitute for professional medical advice from a physician, nurse or other licensed clinical professional. Our AI features are based on a baseline foundation of medical knowledge, however it does not take into account your full personal circumstances and how something may apply to you individually.

How data is used

At PicnicHealth, we primarily use our own models to provide AI-generated content and power our features. Data you highlight or input when using AI features is only used for generating responses or outputs. Your data is not stored anywhere outside of PicnicHealth.

How to guides

Using AI Search

Note: This feature is currently in Beta and will be broadly available by the end of 2024.

Use AI search to quickly find answers from your medical records, along with links to relevant documents, procedures, or test results.

1. To open search, click the magnifying glass icon in the top navigation menu, or click the search bar on the health dashboard.
2. Type in a question or key word
3. Click into any search result to drill into the original supporting evidence in your medical records.

Using Smart Highlights

One of the ways you can use AI in your records is to highlight any piece of text and define it in context.

1. Using your cursor, highlight a piece of text in a document, note or anywhere on the page
2. Click the button
3. A definition will appear
4. Click the x or anywhere outside the box to hide the definition.

Using Smart Pinboards

Note: This feature is currently in Beta and will be broadly available by the end of 2024.

Pinboards are a great way to keep track of important items in your medical history. Our AI assistant can create pinboards in a single click from suggestions based on your records, by collating the most relevant records related to your journey, like imaging, procedures, and specialist visits.

To create a new smart pinboard:

1. Navigate to the Health Dashboard
2. Click Create a new Pinboard to see a list of suggestions
3. Select a suggestion from the list to create your Pinboard

Note:

• Smart Pinboards are intended to be a starting point that you can continue to refine by either unpinning existing items, or pinning missing items from your records.
• To unpin an item, click the menu button and click Unpin
• To pin something else, find the relevant item in your medical records, and click the thumbtack icon. You'll be presented with a list of existing pinboards that you can add the item to, or you can create a new one from scratch.

Disable AI features

If you would prefer not to use PicnicHealth’s AI features, you can update your account preferences and AI features will be turned off.

1. In the menu, select Account Settings
2. Scroll to the bottom of Account Overview and find the AI features setting
3. Toggle the setting to OFF

When this setting is turned off, you will not be able to use Search, Smart Highlights, Smart Pinboards or be able to view AI-generated Info Blurbs. Picnic will still gather and organize your medical records.